Shipping Policy

At RESIGAME INC, we are committed to providing a smooth and reliable shipping experience for every customer. Please review the following information regarding our order processing, shipping methods, and delivery times.

1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly extended during holidays, promotional periods, or periods of high order volume.

2. Shipping Warehouse & Fulfillment

Orders may be fulfilled from our available warehouses based on product availability and shipping destination.

We carefully select the most suitable fulfillment location to ensure efficient delivery and provide customers with a better shipping experience.

For larger items, including outdoor equipment, camping gear, inflatable products, or oversized goods, additional processing and transportation time may be required due to their size and shipping requirements.

3. Shipping Time

Estimated delivery times vary depending on your location and shipping method.

United States:
Estimated delivery: 3–5 business days

International Orders:
Estimated delivery: 10–15 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, including carrier delays, weather conditions, customs inspections, and peak shopping seasons.

4. Shipping Fees & Free Shipping

Shipping fees are calculated based on the destination, package size, weight, and selected shipping method.

If free shipping promotions are available, the details and eligibility requirements will be clearly displayed on our website or during checkout.

Customers are responsible for any customs duties, taxes, or additional fees required by their local authorities for international shipments.

5. Order Tracking

Once your order has been shipped, a confirmation email with tracking details will be sent to you.

You can use the tracking information provided to monitor your package status and delivery progress.

6. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• High order volume
• Weather conditions
• Customs clearance procedures
• Shipping carrier delays
• Incorrect shipping information provided by customers

RESIGAME INC is not responsible for delays caused by third-party shipping carriers or customs processing.

7. Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

RESIGAME INC is not responsible for packages delivered to incorrect or incomplete addresses provided by customers. Additional shipping fees may apply if a reshipment is required.

8. Lost or Damaged Packages

If your package is lost, damaged, or shows unusual tracking activity, please contact our customer support team as soon as possible.

We will work with you and the shipping carrier to help resolve the issue.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: service@trnstoutdoor.com
TEL: (315) 621-4707

Our customer support team is available 24/7 and will respond to your inquiry as soon as possible.