Return & Refund Policy

At RESIGAME INC, customer satisfaction is our priority. We want you to have confidence when shopping with us. If you are not completely satisfied with your purchase, we provide a simple and transparent return and refund process.

1. Return Period

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and in its original condition.
• The product must include the original packaging, accessories, and included materials.
• The item must not show signs of damage, misuse, or alteration.

Please contact our customer support team before returning any item. Unauthorized returns may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or modified by the customer.
• Items returned without original packaging or accessories.
• Clearance items or final sale products (if applicable).
• Products damaged due to improper use or handling after delivery.

3. Return Process

To request a return, please contact us with your order information:

Email: service@trnstoutdoor.com

TEL: (315) 621-4707

Please provide:

• Order number
• Reason for return
• Photos or videos of the product if the item is damaged or defective

After reviewing your request, our support team will provide return instructions.

Please do not send products back before receiving return authorization.

4. Return Shipping Costs

• Customers are responsible for return shipping costs for unwanted items or returns due to personal reasons.
• If the item received is defective, damaged, or incorrect due to our error, RESIGAME INC will cover the return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our mistake.

For larger items, outdoor equipment, or oversized products, additional return shipping arrangements may be required due to product size and transportation costs.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be issued to your original payment method.
• Refund processing usually takes 5–10 business days, depending on your payment provider.

Please note that banks or payment institutions may require additional processing time.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue. After confirmation, we will offer an appropriate solution, including:

• Replacement
• Refund
• Other suitable assistance

7. Exchanges

We currently do not provide direct exchanges.

If you would like a different product, please return the original item following our return process and place a new order.

8. Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account again.
• Contact your payment provider.
• Confirm with your financial institution regarding processing times.

If the issue continues, please contact our support team for assistance.

9. Contact Information

For any return or refund questions, please contact us:

RESIGAME INC
Email: service@trnstoutdoor.com
TEL: (315) 621-4707

Our customer support team is available 24/7 and will assist you as soon as possible.